Frequently Asked Questions (FAQs)
Last Updated: July 2026
This page provides answers to common questions about ordering, shipping, delivery, and returns at Roamara.
For full details, please refer to our Shipping Policy and Returns & Refund Policy.
Contact: https://www.roamara.com.au/pages/contact
Orders
How do I place an order?
Simply select your product, add it to your cart, and complete checkout.
Once your order is confirmed, you will receive an order confirmation email.
Can I change or cancel my order?
Orders can only be changed or cancelled before they have been processed.
We process orders within 1 business day, so we recommend contacting us immediately if you need to make changes.
Once an order has been processed or dispatched, it cannot be changed or cancelled.
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible.
If your order has not yet been processed, we will do our best to update the address.
If your order has already been processed or dispatched, we cannot guarantee changes.
If an order is returned due to an incorrect or incomplete address provided by the customer, the customer is responsible for any re-shipping costs.
Shipping & Delivery
Where do you ship to?
We currently ship to Australia only.
How long does delivery take?
Delivery typically takes 8–20 business days from dispatch.
This is an estimate only and may vary depending on:
- Shipping carrier delays
- Customs processing
- Peak periods
- External logistics factors
Delivery timeframes are not guaranteed.
Why does delivery take 8–20 business days?
Our products are shipped from carefully selected international fulfilment partners.
This allows us to offer a wide range of outdoor and camping gear while keeping pricing competitive and shipping included.
Will my order arrive in one package?
Not always.
If your order includes multiple items, they may be shipped from different fulfilment partners. As a result, items may arrive in separate shipments and on different dates.
How can I track my order?
Tracking information will be provided where available once your order has been dispatched.
Tracking updates depend on the shipping carrier and may not update continuously.
My tracking hasn’t updated. Is something wrong?
Not necessarily.
Tracking updates may be delayed depending on the carrier and international transit stages.
If your order is still within the 8–20 business day delivery window, it is likely still in transit.
My order hasn’t arrived. What should I do?
If your order has not arrived within 30 days of dispatch, please contact us.
We will investigate with our fulfilment partners and shipping carriers.
If the parcel is confirmed lost, we will offer either:
- A replacement, or
- A refund
in line with Australian Consumer Law.
Products
Where are your products shipped from?
Our products are shipped from carefully selected international fulfilment partners depending on the item ordered.
Are your products always in stock?
We work closely with our fulfilment partners to maintain accurate availability.
In rare cases, if an item becomes unavailable after purchase, we will contact you to offer:
- A replacement product, or
- A refund
Returns & Refunds
Do you offer refunds or returns?
Yes—where required under Australian Consumer Law.
You may be eligible for a repair, replacement, or refund if your item is:
- Faulty or defective
- Not as described
- Damaged on arrival
- Not fit for its intended purpose
We do not offer returns or refunds for change of mind.
What if my item arrives damaged or faulty?
Please contact us within 7 days of receiving your order.
Include:
- Order number
- Description of the issue
- Photos of the item and packaging
We will assess the issue and provide a resolution in line with Australian Consumer Law.
Do I need to return the item?
If a return is required, we will provide instructions.
All returns must be approved before being sent back.
Who pays for return shipping?
- If the item is faulty, damaged, or incorrect: we will cover reasonable return costs if a return is required
- For other cases where a return is approved: return shipping may be the customer’s responsibility
How long do refunds take?
Approved refunds are processed within 5–10 business days, depending on your bank.
Payments
What payment methods do you accept?
We accept major credit cards and other payment methods shown at checkout.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways.
Customs & Duties
Will I need to pay customs fees?
Most orders will not incur customs duties or import charges.
However, if any government-imposed fees apply, they are the responsibility of the customer.
Business Information
Do you have an ABN?
Yes. Roamara is an Australian registered business.
Our ABN is displayed in the website footer.
Support
How can I contact Roamara?
You can contact us here:
https://www.roamara.com.au/pages/contact
We aim to respond within 1–2 business days.